Part 5+7 · Original Practice: A Conference Accommodation Adjustment Notice and Five Non-Restrictive Relative Clause Questions

01 Questions & answer area

Part 5 + 7 · 2 sections

Part 5 · Vocabulary & Grammar Fill-in

This section is standalone sentences with no shared passage — each question is listed directly in the answer area below.

Part 5 Answer area

0 / 5 answered

1. The manufacturer will reimburse customers for expenses ______ as a direct result of the product recall.

2. The revised installation procedure is intended to ______ the risk of damage to delicate components.

3. Applicants must provide two professional references, ______ should be a former supervisor.

4. The warranty covers replacement parts but ______ excludes damage caused by improper installation.

5. Management decided to ______ the proposed price increase until it could assess the likely effect on customer retention.

Part 7 · Conference Accommodation Adjustment Notice

Ashford HotelAccommodation for the November Conference

Questions 6-8 refer to the following e-mail.

To: Corporate Travel Coordinators From: Daniel Park, Reservations Manager Subject: Accommodation for the November Conference

Thank you for reserving twenty rooms at the Ashford Hotel for your company's annual conference. Renovations to our east wing have taken longer than anticipated, and five of the reserved rooms will not be available during your stay.

We can accommodate fifteen guests at the Ashford and arrange rooms for the remaining five at the nearby Bellmere Hotel at no additional cost. A complimentary shuttle would transport those guests to the Ashford each morning. Alternatively, the Bellmere can accommodate your entire group at the rate originally agreed upon.

Your conference sessions and evening reception will still take place at the Ashford, regardless of which accommodation arrangement you select. Please let us know your preference by October 9. Until then, we have placed a temporary hold on twenty rooms at the Bellmere. After that date, availability cannot be guaranteed.

Part 7 Answer area

0 / 3 answered

6. Why is Mr. Park contacting the company?

7. What would happen if the entire group stayed at the Bellmere?

8. What is suggested about the rooms at the Bellmere?

03 Answers & explanations

Answers appear after you submit

No.	Correct answer	Point tested	Explanation
1	A · incurred	Verb-meaning discrimination	"expenses incurred as a direct result of..." (expenses arising directly from something): "incur" is a high-frequency collocation with "expenses/costs/losses." "enclosed," "distributed," and "appointed" all fail to fit the context.
2	C · mitigate	Verb-meaning discrimination	"mitigate the risk" is a fixed collocation. "retrieve," "allocate," and "retain" do not naturally collocate with "risk."
3	B · one of whom	Non-restrictive relative clause	"two professional references, one of whom should be a former supervisor" means "one of the two references," logically matching the singular "should be." "both of whom" requires a plural verb and doesn't fit the meaning either (only one is required to be a former supervisor). "either of which/each of which" use "which" for things, but "references" here refers to people, so "whom" is required.
4	D · specifically	Adverb modifying a verb	"but specifically excludes": the adverb modifies the verb "excludes," meaning "explicitly excludes." "specify" (base verb), "specification" (noun), and "specific" (adjective) all fail grammatically in this slot.
5	A · defer	Verb-meaning discrimination	"defer" (to postpone) pairs with "until" to indicate the point of resumption/assessment, fitting the context of "postponing the price increase until the effect is assessed." "waive," "omit," and "deduct" all fail to fit.
6	C · Some reserved rooms will be unavailable.	Detail question	Corresponds to "...five of the reserved rooms will not be available during your stay."
7	D · The conference activities would remain at the Ashford.	Inference question	Corresponds to "Your conference sessions and evening reception will still take place at the Ashford, regardless of which accommodation arrangement you select."
8	B · They may be released if the company does not respond in time.	Inference question	Corresponds to "we have placed a temporary hold on twenty rooms at the Bellmere. After that date, availability cannot be guaranteed."

04 High-frequency vocabulary

Browse all vocabulary →

English	IPA	Part of speech	Chinese	Japanese	Example
incur	/ɪnˈkɜːr/	vt.	招致，产生（费用等）	（費用などを）招く、負う	expenses incurred as a direct result of the recall
mitigate	/ˈmɪtɪˌɡeɪt/	vt.	减轻，缓解	軽減する、緩和する	mitigate the risk of damage
one of whom	/wʌn ʌv huːm/	pron. phr.	（两者/多人）中的一位	そのうちの一人（は）	two references, one of whom should be a former supervisor
specifically	/spəˈsɪfɪkli/	adv.	明确地	明確に、具体的に	but specifically excludes damage
defer	/dɪˈfɜːr/	vt.	推迟，延缓	延期する	defer the proposed price increase
reimburse	/ˌriːɪmˈbɜːrs/	vt.	报销，偿还	払い戻す、弁済する	reimburse customers for expenses
product recall	/ˈprɑːdəkt rɪˈkɔːl/	n.	产品召回	製品回収（リコール）	as a direct result of the product recall
delicate components	/ˈdɛlɪkət kəmˈpoʊnənts/	n.	精密部件，易损部件	精密部品、壊れやすい部品	damage to delicate components
professional reference	/prəˈfɛʃənəl ˈrɛfrəns/	n.	职业推荐人	職務上の照会先（推薦者）	provide two professional references
customer retention	/ˈkʌstəmər rɪˈtɛnʃən/	n.	客户留存	顧客維持	the likely effect on customer retention
complimentary shuttle	/ˌkɑːmplɪˈmɛntəri ˈʃʌtəl/	n.	免费班车	無料シャトル	a complimentary shuttle would transport those guests
temporary hold	/ˈtɛmpəˌrɛri hoʊld/	n.	临时保留	一時的な保留	placed a temporary hold on twenty rooms

05 Common phrases

Learn as a whole chunk — don’t break it apart

incur expenses/costs招致费用/成本費用が発生する

mitigate the risk of…降低……的风险〜のリスクを軽減する

one of whom / one of which（人/物）中的一个そのうちの一人／一つ

defer sth until…将……推迟到……〜まで延期する

place a hold on…对……进行保留〜を保留する

regardless of which…无论选择哪一个……どちらを選んでも

06 Answer techniques

Part 5 + 7 · 6 tips

01
The fixed collocation of "incur" with expense-related nouns
"incur expenses/costs/losses" is a high-frequency TOEIC combination. "enclosed," "distributed," and "appointed" do not naturally collocate with expense-related nouns.
02
The fixed phrase "mitigate the risk"
Use "mitigate" to lower/reduce a risk, not "retrieve," "allocate," or "retain" — the four words look similar but differ completely in meaning.
03
"whom" for people, "which" for things
When the antecedent is a person ("references" here means the referees), a non-restrictive relative clause requires "whom," not "which"; also watch subject-verb agreement between "one of whom" (singular) and "both of whom" (plural).
04
Where an adverb sits when modifying a verb
In "but specifically excludes," the adverb sits between the conjunction "but" and the verb "excludes," modifying the whole verb phrase — only an adverb fits this slot, not a base verb, noun, or adjective.
05
Discriminating "defer" from "waive/omit/deduct"
"defer" (to postpone) emphasizes a delay in time, while "waive" (to give up a right/fee), "omit" (to leave out), and "deduct" (to subtract from a total) point in different semantic directions — judge using the accompanying "until" clause.
06
Reading: three signal types — reason for contact, unchanged outcome, and deadline
Business e-mails typically explain the problem that triggered the message first — "five of the reserved rooms will not be available" directly gives the reason for contact (Q6). "regardless of which..." signals that no matter which accommodation the client selects, "conference sessions and evening reception will still take place at the Ashford" (Q7). A deadline plus "cannot be guaranteed" implies the rooms may no longer be held if there is no response in time (Q8).

07 Business English

Standard formal business-letter phrasing

We will reimburse you for any expenses incurred as a result of the delay.我们将为因此次延误产生的费用向您报销。遅延により生じた費用について払い戻しいたします。

Please let us know your preference by the deadline; after that, availability cannot be guaranteed.请在截止日期前告知您的选择；之后我们将无法保证房间的可用性。締め切りまでにご希望をお知らせください。それ以降は空室状況を保証できません。

We can mitigate the inconvenience by arranging a complimentary shuttle service.我们可以通过安排免费班车来减轻不便。無料シャトルサービスを手配することで、ご不便を軽減できます。

The decision to defer the price increase was made after reviewing customer feedback.推迟涨价的决定是在审查客户反馈后做出的。価格引き上げの延期は、顧客からのフィードバックを検討した上で決定されました。

08 Today's reflection

Why you got it wrong matters more than the right answer

When you’re done, note why you got it wrong in one line.

Ten minutes a day — no rush, just no stopping.

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