Part 5+7 · Original Practice: Formal Collocations, the Subjunctive, and a Client Communication Course Registration Notice

01 Questions & answer area

Part 5 + 7 · 2 sections

Part 5 · Vocabulary & Grammar Fill-in

This section is standalone sentences with no shared passage — each question is listed directly in the answer area below.

Part 5 Answer area

0 / 5 answered

1. All customer information must be handled ______ the company's data-protection policy.

2. The upgraded processing system is ______ more reliable than the previous version during periods of heavy demand.

3. The consultant recommended that the company's overseas contracts ______ by a specialist before being signed.

4. Because the survey was conducted anonymously, employees were able to express their opinions ______.

5. The renovated workspace was designed to create an environment more conducive ______ collaboration.

Part 7 · Client Communication Course Registration Notice

Learning and DevelopmentAdvanced Communication Course

Questions 6-8 refer to the following e-mail.

To: Customer Support Staff From: Learning and Development Subject: Advanced Communication Course

Registration is now open for the Advanced Client Communication course beginning October 12. Although the course was initially intended for team leaders, several additional places have become available, so experienced support representatives may now apply as well.

The course consists of four Wednesday afternoon workshops and a final role-play assessment. Participants must obtain their supervisor's approval because the workshops take place during regular working hours. Applications submitted without approval will not be considered.

The application deadline is September 18. However, applicants are encouraged to apply early, as places will be assigned in the order that complete applications are received. Those accepted will receive preparatory materials by October 2. Employees who completed an equivalent external course within the past year should contact Learning and Development before applying.

Part 7 Answer area

0 / 3 answered

6. Why may experienced support representatives now apply?

7. What must applicants obtain?

8. Why are employees advised to apply before September 18?

03 Answers & explanations

Answers appear after you submit

No.	Correct answer	Point tested	Explanation
1	A · in accordance with	Fixed collocation	"in accordance with" (following, per) commonly collocates with "policy / regulation / law," meaning "handled as the rules require." "in exchange for," "in addition to," and "in response to" all fail to fit "handling information per a policy."
2	B · much	Comparative intensifier	"much" can modify a comparative (much more reliable), intensifying the degree. "very" modifies only the positive form, not a comparative; "enough" must follow the adjective (reliable enough); "nearly" makes no sense with a comparative here ("nearly more reliable" doesn't work).
3	C · be reviewed	Subjunctive (should-type)	The object clause after "recommend that" takes the subjunctive "(should) + base verb." Here the subject "contracts" is passive to "review" (the contracts are reviewed), so the passive base form "be reviewed" is required. "review" / "are reviewing" are active and not the base form, and "reviewed" lacks "be" — none meet the subjunctive requirement.
4	A · candidly	Adverb meaning discrimination	"candidly" (frankly) matches the context "an anonymous survey let them speak freely." "scarcely" (hardly), "formerly" (previously), and "jointly" (together) all break the "anonymous → able to speak honestly" causal logic.
5	D · to	Fixed collocation	"be conducive to" (helping bring about) is a fixed phrase; "to" is followed by a noun or gerund (collaboration). "for," "with," and "at" cannot collocate with "conducive."
6	B · More spaces are available.	Detail question	Corresponds to "several additional places have become available, so experienced support representatives may now apply as well."
7	A · Approval from their supervisor	Detail question	Corresponds to "Participants must obtain their supervisor's approval because the workshops take place during regular working hours." Distractors B (previous assessment results), C (a client recommendation), and D (permission to take an external course) are unmentioned or twisted.
8	C · Complete applications are considered in arrival order.	Detail question	Corresponds to "applicants are encouraged to apply early, as places will be assigned in the order that complete applications are received." B (limited materials) and D (approval takes a month) are not the stated reason.

04 High-frequency vocabulary

Browse all vocabulary →

English	IPA	Part of speech	Chinese	Japanese	Example
in accordance with	/ɪn əˈkɔːrdəns wɪð/	prep.	依照，根据	〜に従って、〜に基づいて	handled in accordance with the data-protection policy
data-protection policy	/ˈdeɪtə prəˈtɛkʃən ˈpɑːləsi/	n.	数据保护政策	データ保護方針	the company's data-protection policy
reliable	/rɪˈlaɪəbəl/	adj.	可靠的	信頼できる	much more reliable than the previous version
specialist	/ˈspɛʃəlɪst/	n.	专家	専門家	reviewed by a specialist
candidly	/ˈkændɪdli/	adv.	坦率地	率直に	express their opinions candidly
anonymously	/əˈnɑːnəməsli/	adv.	匿名地	匿名で	the survey was conducted anonymously
conducive	/kənˈduːsɪv/	adj.	有助于……的	〜に資する、〜を促進する	an environment more conducive to collaboration
collaboration	/kəˌlæbəˈreɪʃən/	n.	合作	協力、コラボレーション	conducive to collaboration
representative	/ˌrɛprɪˈzɛntətɪv/	n.	代表，（客服）专员	担当者、代表者	experienced customer support representatives
supervisor's approval	/ˈsuːpərˌvaɪzərz əˈpruːvəl/	n.	主管的批准	上司の承認	must first obtain their supervisor's approval
role-play assessment	/ˈroʊlˌpleɪ əˈsɛsmənt/	n.	角色扮演测评	ロールプレイ評価	a final role-play assessment
equivalent	/ɪˈkwɪvələnt/	adj.	同等的，相当的	同等の	completed an equivalent external course

05 Common phrases

Learn as a whole chunk — don’t break it apart

in accordance with…依照……〜に従って

be conducive to…有助于……〜に資する

recommend that + (should) + 原形建议……（虚拟语气）〜するよう提案する（仮定法）

much + 比较级……得多はるかに〜（比較級を強調）

in the order (that)…are received按……收到的先后顺序受け取った順番で

obtain approval获得批准承認を得る

06 Answer techniques

Part 5 + 7 · 6 tips

01
"in accordance with" vs. look-alike preposition phrases
"in accordance with" (following), "in exchange for" (in return for), "in addition to" (besides), and "in response to" (reacting to) look alike but mean entirely different things — decide by context.
02
"much" intensifies a comparative
"very" modifies only the positive form (very reliable); "much / far / a lot / even" are what intensify a comparative (much more reliable) — a high-frequency TOEIC point.
03
The subjunctive triggered by "recommend"
A "that" clause after verbs of proposal or demand — recommend/suggest/require/insist/demand — takes "(should) + base verb." Also check active vs. passive between subject and verb (here the contracts "are reviewed," so "be reviewed").
04
Discriminate adverb meanings together with the logic
"candidly" (frankly) echoes the cause-effect "anonymous → able to speak honestly." "scarcely" (hardly), "formerly" (previously), and "jointly" (together) all break that logic.
05
The fixed phrase "be conducive to"
"conducive" collocates only with the preposition "to," followed by a noun or gerund — never a bare verb.
06
Reading: locate details via three signal words — so / must / as
"so" introduces a result, linking cause and effect ("more places opened, so you may now apply" — Q6). "must" + base verb flags an obligation detail ("must obtain their supervisor's approval" — Q7; rule out unmentioned distractors). "as" introduces a reason, answering "why apply early" ("apply early, as places will be assigned in the order..." — Q8).

07 Business English

Standard formal business-letter phrasing

All customer information must be handled in accordance with our data-protection policy.所有客户信息必须依照我们的数据保护政策进行处理。すべての顧客情報は、当社のデータ保護方針に従って取り扱われなければなりません。

The course is now open to experienced representatives as additional places have become available.由于新增了名额，该课程现已向经验丰富的专员开放。追加の枠が空いたため、このコースは経験豊富な担当者にも開放されています。

Please obtain your supervisor's approval before registering for the course.报名课程前，请先获得您主管的批准。コースに登録する前に、上司の承認を得てください。

Complete applications will be considered in the order they are received.完整的申请材料将按收到的先后顺序进行审核。完全な申込書は、受け取った順番で審査されます。

08 Today's reflection

Why you got it wrong matters more than the right answer

When you’re done, note why you got it wrong in one line.

Ten minutes a day — no rush, just no stopping.

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